Refund policy

All sales are final.

Due to the nature of skincare and body care products, we do not accept returns, exchanges, or refunds once an order has been placed. Our products are personal care items that come into direct contact with the skin, so for health, safety, and hygiene reasons, we cannot accept any product back once it has left our facility.

Any item with a broken seal, opened packaging, or signs of use cannot be returned, exchanged, or resold. This policy helps us protect the quality, cleanliness, and safety of every product we provide to our customers.

Please review all product descriptions, ingredients, scent notes, and usage information carefully before completing your purchase.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the issue. Each case will be reviewed individually, and we will provide a resolution when applicable.

By placing an order with Indigo Essentialz, you acknowledge and agree to this policy.

Thank you for understanding and supporting our commitment to safe, high-quality skincare and body care.